Programme BSc Honours – HRM
Level Level 5
Format Individual written Report
Word Limit 2000 words (+/- 10% Leeway)
Learning Outcome 1. Demonstrate an understanding of the scope, significance
and legal framework of HRM in business organisations.
2. Critically examine the factors affecting human
motivation in business organisations and how motivation
affects standards of performance.
3. Analyse the causes of conflict and alienation at work and
evaluate the methods of their resolution.
Assignment Task – Learning Outcomes 1 and 3.
Please read the following scenario.
Tolu is a 25 year old woman who works for a leading holiday company as customer
service assistant. Her role involves give telephone support for online flight and
holiday package bookings.
She was now standing at her (former) locker picking up her personal items and
wondering how she had gotten into this mess. At one shoulder was the Head of HR
and at the other was one of the security officers. They were there to escort her out of
the building as soon as she retrieved her personal items. Thinking back, the last hour
or so had been a whirlwind. She had come to work like she had for the past several
months, maybe a little late and a little hungover, but she was there.
Shortly after she had sat down at her customer service desk to start making phone
calls, her supervisor had called her into his office. He asked her to accompany him to
the HR Manager’s office. Once there, she saw a printout of her Facebook page and
the blog that she kept on pretty much a daily basis. She was a little embarrassed by
the photos on the printouts from her Facebook page, but at least they weren’t as racy
as some she had considered putting up.
Tolu knew, like all of the other employees, that company management had recently
been going through some of the social networking sites to review potential recruits
before they decided to hire them, but she didn’t know anything about management
reviewing current employees’ personal webpages. Well, she thought, my pages are
pretty clean since I was warned about this by career services in college.
However, what she saw next really bothered her. There was the highlighted section of
her blog from last Thursday. She had forgotten about that! In the post, she had noted
that she had a whopping hangover because of the girls’ night out on Wednesday, and
“I think I’ll call in sick because I just can’t face working for that idiot with this
headache.” Well, they knew that she wasn’t sick. How could she have been that
As she sat there, she suddenly realized that this was no normal conversation—it
looked more like a fact finder. And when the HR Manager informed her that the
company was going to terminate her employment, she couldn’t believe it. What had
happened to freedom of speech? What had happened to a person’s right to have a life
outside of work? Could they monitor her personal communications that had nothing
to do with work and then use them against her? She wasn’t sure, but she thought that
was wrong. Nonetheless, here she was cleaning out her locker.
Tolu has approached you as an HR consultant; she believes she has
been unfairly treated:
Identify and critically analyze the issues related to Tolu’s alleged conduct that have
been raised by the company against her in the above scenario. These issues could
include managing conduct, company reputation, staff communications and privacy at
In your answer, critically evaluate the legal position regarding the company firing her
over her social media posts. Your answer should also discuss whether Tolu has a
right to say what she wants on her Facebook page or in her blog. You should use
relevant examples and theories to support your answer. (800 words)
As an HR consultant, critically discuss the implications for good practice with regards
to managing social media within the workplace.
Your answer should make reference to HR best practice theories and guidance. You
should give examples, including those from case law, to support your answer. (800
Front Cover –ID number, Subject and Topic.
Content Page (Not include in the total word count)
Executive summary (Not include in the total word count)
Introduction (200 words)
Task1 (800 words)
Task 2 (800 words)
Conclusion (200 words)
Bibliography (Not include in the total word count)
Human resource management
Marking Criteria % of total Marks Overall comments
Analyses of source
source of conflict in
ACAS aspects of
dispute in the
employees role, in
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